A: No they do not, there is a delivery charge based on what city you are in and what you are renting. Most of the inflatables are to be picked up at 9719 S. Robert Trail, Inver Grove Heights MN 55077. Some of the larger units and obstacle courses might not be able to be picked up and will require delivery and maybe included into the website prince based on location and amount of rental. I allow for a Friday pick up at no extra cost if the unit is not rented, and I am flexible on the drop of times for Sunday as well if not otherwise rented I allow for a late drop-off. Delivery is an option, but please text Darin at 612-743-6418 to get a quote on delivery and availability.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally, we arrive 1-3 hours before the rental time begins or potentially the day before. Many weekends we can try and drop on a Friday to give you a little extra rental time at no extra cost if we have the set up crew available that day and weather permitting.
Q: Are the bounce houses cleaned and disinfected?
A: Yes, the jumpers should be clean when you get them. Affordable Inflatables cleans and disinfects after every rental and we ask customers to wipe out the unit after they use it and keep it as dry as possible.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps the air in the jumper unit the entire time. Once unplugged they deflate.
Q: What about parks? Do parks have electricity and does the park require to be listed as an additional insured?
A: Many parks do NOT have access to electricity. We ask you to check with the park to see how many electrical circuits you have access to. Several of the jump houses require 2 blowers and we need one circuit per blower.
Many Parks require us to list them on as additional insured under our liability policy. We charge an administration fee of $30 to add any organizations to our policy.
Q: Are you fully insured?
A: Yes, we are fully insured with a $1.5 million dollar per occurrence liability policy.
Q: What payments do you take?
A: Cash, Check or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: Do you require a deposit and can we cancel after paying our deposit?
A: Yes, all orders require a minimum deposit based on the balance of the party. If you cancel this order, the deposit will become Lifetime Credit for any future rentals.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If, however, damage occurs due to failure to follow our safety rules or negligence you will be responsible for any repair or replacement of the inflatables.
Q. What is your rain policy?
A. If the weather is not cooperating on the day of your reservation we will be happy to work with you to reschedule your reservation with no cost or penalty. As a safety precaution, if there is an active thunderstorm or high winds, we will not deliver or set up the unit. Once the unit is set up we will be unable to provide any reimbursement or refund for bad weather, as we still have to pay our staff regardless if you use it or not and we will also need to dry and clean them after you return the unit to our warehouse. If the event is canceled due to a weather condition a rain check will be issued for any deposit paid and that deposit is lifetime credit to be used on any future parties. If the party balance is paid in full, many companies will hold the entire amount as credit, but I understand this is any unfortunate situation for us all, so we will refund the entire amount minus a $50 booking fee that can be used as a rain check that goes towards a future party as lifetime credit until it is used.
Q. Do you charge a fee if we bring the inflatable back dirty and water logged, and can we use Silly String in the inflatable?
A. Yes, we will charge a $50 cleaning fee if any inflatable is returned unreasonably dirty, more than just normal use for a regular party. We provide tarps and ask that you set up the inflatable on the tarp rather than allow them to get muddy and track dirt inside the units. We also have a no shoes, food, or candy rule allowed inside the inflatables. If there is ANY potential chance of rain we require that the inflatable be completely covered up at night. If you see rain coming or if there is potential overnight rain, we ask that you fold the inflatable in half and roll it up enough to cover the entire inflatable with the tarp to prevent it from getting waterlogged. If a unit becomes waterlogged, we ask that you blow it up and air it out as much as possible. We will charge a $50 water log fee if you bring a unit back wet and due to not tarping. (We understand that it can rain some and get wet and we will be flexible on this, but just not covering the unit and allowing it to be full of leaves and waterlogged will be grounds to charge a $50 cleaning fee) We also reserve the right to charge a $100 silly string fee if Silly String is used in the inflatable. Silly string stains the units and can not be removed so there is a strict NO SILLY STRING Policy .
Q. If you are a school, church, or non-profit can we avoid paying the sales tax on our rental?
A. Yes you can, please contact us and provide us with your tax exemption ST3 form
and we will create an invoice without the sales tax.
Still have a question? Call, Text, or Write: (612) 743-6418 or email@example.com